For teams already answering customers in Crisp
Start with repeat questions that have documented answers: setup steps, product capabilities and published policies. Your team continues to work in Crisp while you manage the AI configuration in GPT KeFu.
Use a small set of real questions to evaluate the replies before expanding. Connecting a chatbot does not guarantee that every answer will be correct; your source material and instructions still need review.
Choose the automation your team needs
- AI replies: configure the project instructions for the questions your assistant should handle.
- Knowledge base: on a plan that includes RAG, add documents, public webpage URLs or plain text for product-specific answers.
- Human collaboration: on an eligible plan, pause AI for a configured duration after a human replies. This is a temporary pause, not a permanent handoff.
- Crisp extras: eligible plans include automatic welcome messages and Telegram Topic forwarding and replies. Telegram is an extension of a Crisp project.
From Website ID to a test reply
- Create a GPT KeFu project and choose Crisp as the channel.
- Copy the Website ID for the Crisp website you want to connect and save it in the project.
- Open the plugin installation link from the setup screen. Install it on that same Crisp website and run the installation check.
- Review the project instructions, enable AI replies, then send a new visitor message through your website widget.
Check the plan before adding a knowledge base
Basic AI replies and knowledge-based replies have different requirements. Starter does not include a RAG knowledge base, automatic welcome, automatic pause or automatic mark-as-read. Check the project subscription page for your current entitlements, prices and document limits.
GPT KeFu connects to your existing Crisp workspace. Review any Crisp subscription requirements separately. If another bot is already replying in the inbox, coordinate the setup so you can evaluate one responder at a time.
Questions before you start
- Do I need to replace my Crisp chat widget?
- No. This integration connects to your existing Crisp website through the GPT KeFu plugin. Visitor messages and replies stay in Crisp.
- Can I use my own FAQ and product documentation?
- Yes, when your project plan includes the knowledge base. Add supported documents, public URLs or text, check that processing succeeds, and test answers against the source.
- Is this Crisp Hugo?
- No. GPT KeFu is a separate service that integrates with Crisp. Its setup, subscription and automation settings are managed in GPT KeFu.