Enable a timed pause
Open the project's Chatwoot settings, enable automatic pause and save the duration. Growth and Scale support this feature. Confirm that the Agent Bot is connected, signed callbacks are verified and AI replies are enabled.
This is a temporary pause after a public human reply, not a permanent assignment or escalation. Private notes do not start the same timed pause.
Verify one conversation from start to finish
- Send a visitor question and confirm an AI reply in the same Chatwoot conversation.
- Send a public reply as a human agent. During the configured pause, send another visitor message and confirm that GPT KeFu does not answer it.
- Wait until the pause expires, then send a new visitor message. Check the new response; messages received during the pause are not queued for automatic replies on expiry.
- In a separate test, add a private note. Do not assume it starts the same timed pause as a public human reply.
- Disable AI replies in the project and test another visitor message. Re-enable replies when ready and send a new message to verify recovery.
If the behavior differs
- Confirm the project, inbox, plan and saved pause setting.
- Check whether the human message was public and whether the configured period has expired.
- Check whether another bot produced the reply; limit other responders in the test inbox.
- If API, callback or subscription checks fail, resolve that step before testing the pause again. If you need immediate control, disable AI replies and handle the conversation manually.
Questions before you start
- Does the bot answer missed messages when the timer ends?
- No. Messages received during the pause stay in conversation history but are not queued for a catch-up reply. Test resumption with a new visitor message.
- Does this assign the conversation permanently to a human?
- No. Timed pause is not permanent routing. Use your team's workflow and disable AI when a conversation must remain manual.